Author's Name:	Grigore Marian
Subject Area:	Social Science and Humanities
Subject	Management
Section	Case Studies

quality management, audit, quality control, performance, efficiency, corrective measures, elimination of deficiencies;

The Quality Management System (QMC) is defined as a management system an organization is oriented and controlled in terms of quality(SR EN ISO 9000 :2006,Quality Management Systems, Principles and wording). The same standard (SR EN ISO 9000:2006) provides a more comprehensive definition: “The quality management system is that part of the management system of the organization, oriented toward obtaining results in respect of quality objectives, in order to meet the needs, expectations and requirements of the concerned party, as applicable”. A more elaborate definition is enounced in the Quality Encyclopedia (2005), Bucharest, Documentary Information Office Publishing House for Industry, Research, Management. The Business Dictionary.comdictionary includes the following definition: "Collective plans, practices and supporting infrastructure by which an organizations aims to reduce and, possibly, eliminate lack of conformity with the specifications, standards and expectations of clients in the most effective way, in terms of cost, and as efficiently as possible."( Business Dictionary.com. Quality management system (QMS) definition).